Hyatt House London Stratford

“Service with a constant smile…”

Thank you Hyatt for ensuring all members of the team are trained to such a high standard that makes our stay such a memorable experience. Everyone from reception to kitchen to cleaners were exemplary and without fault. Had a remarkable second visit to Hyatt House and it was pure joy. From Ibrahim… Mais

Thank you Hyatt for ensuring all members of the team are trained to such a high standard that makes our stay such a memorable experience. Everyone from reception to kitchen to cleaners were exemplary and without fault. Had a remarkable second visit to Hyatt House and it was pure joy. From Ibrahim on the Plaza level to Claudio at the bar. Our cleaners were so friendly and kind and helpful also. Travelling with two small dogs is never easy, however every member of the team made our stay easy and streamlined and greeted us everyday with a smile. Beyond happy.

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“Hidden gem to explore London from”

Right next door to a huge mall (Westfield Stratford), 2' walk from the tube station which is served by many different lines (2 stops into Liverpool St). Lots of staff around so felt very safe. Also free laundry and dryer is offered (but you have to buy a laundry pod for 50p). Hyatt House rooms are… Mais

Right next door to a huge mall (Westfield Stratford), 2' walk from the tube station which is served by many different lines (2 stops into Liverpool St). Lots of staff around so felt very safe. Also free laundry and dryer is offered (but you have to buy a laundry pod for 50p). Hyatt House rooms are large (we were upgrade to a suite which had a small separate living room), but my room on 11th floor had a shower over bathtub, whereas my kids' rooms on 12th floor had a walk-in shower, so ask for the option you prefer. My bathtub was showing its sign of age, with peeling paint on the side of it, but the showers in my kids' rooms looked great. No parking, but easy to find at the mall (GBP25 for 24h). The hotel entrance isn't easy to find, but ask any of the security staff around the mall and they'll point you to it. Breakfast was a large hot and cold spread, but unfortunately the same everyday. Rooms were clean, and had fridges, dishwashers, hob and cooking pans etc. Well sound proofed too, you won't hear people in the corridors. Staff are also helpful, greeting you whenever they saw you, and doing their best to help where they can. I would come back to stay if I were visiting London again as it's so well connected into central London, and prices are much more reasonable than hotels in central London.

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“Great for V&A”

Excellent stay. Very convenient for Westfield Stratford and V&A East. We really enjoyed our stay and the breakfast was great. We parked at Stratford international car park which is reasonably priced unless it’s an event day.

“Mixed Experience”

On entering the downstairs lobby, I came across a number of people loitering, before I realised guests needed to get a lift up to the main reception area. This was fine, but it did feel like the lobby was an area without any purpose. I felt this first impression of the hotel could have been more we… Mais

On entering the downstairs lobby, I came across a number of people loitering, before I realised guests needed to get a lift up to the main reception area. This was fine, but it did feel like the lobby was an area without any purpose. I felt this first impression of the hotel could have been more welcoming/comfortable, with seating/tables and so on, rather than simply acting as a transit area. I was greeted warmly at reception and had a comfortable night's stay in my room. I requested a VAT receipt for work, and was told this could not be provided. On checking out, I requested a VAT receipt again, and was advised I needed to obtain this through the booking platform, which has never been the case previously. I later tried to obtain that with no success, then called Hyatt to request it again, being told it would be provided shortly, which didn't happen. I then needed to call again before it was eventually provided. I felt something as simple as this should be second nature to Hyatt. Staff didn't seem clear on how this request should be fulfilled. Overall a nice stay, but there are many other nice hotels in this area that I will use instead of returning here.

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