Meliá Venezia Lido

“Very modern hotel but with warm personal touch”

Lovely hotel with personal touch to service in every aspect. The welcoming, the reception, the bar, the breakfast, the restaurant, the parking, the location, the house cleaning. We stayed in standard room without view. The room had excellent standard. We will choose this hotel for our 4th visit. Ev… Mais

Lovely hotel with personal touch to service in every aspect. The welcoming, the reception, the bar, the breakfast, the restaurant, the parking, the location, the house cleaning. We stayed in standard room without view. The room had excellent standard. We will choose this hotel for our 4th visit. Every staff we met was of the highest standard.

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“Needs to change and listen to customers”

On check in the room wasn’t ready, this gave us time to explore the area around, small bars and cafes, some nice restaurants and shops. Location is very good. When we went back we were upgraded to a better room, which had a huge balcony. Room was decent, modern and very clean. Unfortunately we had … Mais

On check in the room wasn’t ready, this gave us time to explore the area around, small bars and cafes, some nice restaurants and shops. Location is very good. When we went back we were upgraded to a better room, which had a huge balcony. Room was decent, modern and very clean. Unfortunately we had to call reception as we weren’t able to shut the bathroom window, which was huge. No one turned up, when we went down later, we advised again, thankfully it was done by our return. The first night we slept but it was so hot due to south facing, that it was uncomfortable. I asked the next day if the air conditioning could be put on, advised would ask manager! When we come back after exploring later, I asked again and was advised it wasn’t possible, no reason as to why! I’m menopausal and that night we had to sleep with the balcony doors open, which obviously come with some noise. I also had to wait on the last evening for someone to open the safe as the battery had died. Breakfast first morning, was so busy and barely anything left. Second morning was better as they actually cooked us some fresh eggs, as the ones remaining were hard and looked awful. The thing is with this hotel, is it could be brilliant but lead by a manager that doesn’t meet the needs of the paying customer is a recipe for disaster. The location was fab, the boats all over from here was great and minutes walk from hotel. Hired bikes and cycled round island to see the beaches, very easy and a lovely way to travel. Shout out to the young bar man, he was lovely when we chatted during a night cap. As a customer experience manager myself, it started well but let down by not checking equipment and not meeting customers needs.

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