Hyatt Regency Rochester

“Somewhat disapointed”

For the cost I felt the stay was less than expected. Pool was closed, parking garage blocked for part of the stay, few food options, full blown construction ancross the street-constant daily noise, and though the breakfast buffet looked great-it lacked a chefs touch-military mess hall quality.

“Not Up to Usual Hyatt Standards.”

Obvious staffing issues. Escalators inoperable. Poor housekeeping frequency. Pot and urine small at hotel entrance

“Where's The Entrance?”

Spent six nights here recently. On first inspection of the room I found the shower curtain had rips in it, the comforter had holes in it and the floor, though vacuumed, was not mopped and very dirty. The second day we came back to find the room NOT made up, so the following morning at 9:15, I requ… Mais

Spent six nights here recently. On first inspection of the room I found the shower curtain had rips in it, the comforter had holes in it and the floor, though vacuumed, was not mopped and very dirty. The second day we came back to find the room NOT made up, so the following morning at 9:15, I requested service. Returning at 3:45, it had not been cleaned. Eventually we did get service that afternoon. The fitness center has no fans, and being next to the pool (not in service that week), it was very warm. There were clean towels and cold water but no mats and only free weights for resistance training. The shower was very good, with no restricter and the TV worked well. One other guest told me his toilet would not flush. The entry is dark, gloomy and dirty as it's the garage entrance, with no direct street access. The overall impression left was that management was not checking on staff performance, or, there is not enough staff to clean, paint and make the entrance more appealing than a back alley. The food seems to be of good quality but aside from that location, only Dinosaur Barbecue (excellent) is the only dinner option within walking distance. The downtown area is run-down, with empty buildings and the smell of urine and marijuana in the air daily. There were some homeless people wandering about but only one (a young girl, walking with a man) asked us for money.

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“Go in with the right expectations”

This Hyatt Regency is a Category 1 property, an absolute steal. My expectations going in were very low, given what I had seen online. I got in late and left early so I didn't get to review any of the amenities. The room was clean and somewhat modern, the bathroom was nice with a shower offering goo… Mais

This Hyatt Regency is a Category 1 property, an absolute steal. My expectations going in were very low, given what I had seen online. I got in late and left early so I didn't get to review any of the amenities. The room was clean and somewhat modern, the bathroom was nice with a shower offering good water pressure, and the hotel was much larger than I expected it to be. It's convenient from the freeway and there is parking in the adjacent lot (note: don't get the hotel's validation if you are not interested in in/out privileges, it's cheaper to just pay the normal rate!). The bedding was disappointing, sheets with a cheap blanket inside and a lumpy mattress. The HVAC system was jarringly loud, and I could hear the water in the next room being turned off and on. My priority was clean and safe, so these annoyances didn't bother me.

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